Refund Policy

This Refund Policy explains when Offermesh Network, doing business as Randomness As a Service ("Company," "we," "us," or "our"), may issue refunds for paid subscriptions or related charges for Randomness As a Service (the "Service").

This policy is intended to work together with our Terms of Service and billing disclosures. If there is a conflict between this policy and non-waivable rights under applicable law, applicable law controls.

This policy applies to charges for:

• monthly subscriptions;
• yearly subscriptions;
• free-trial conversions into paid subscriptions;
• renewal charges;
• billing errors that result in duplicate or unauthorized charges; and
• other subscription-related charges we expressly authorize through the Service.

This policy does not apply to:

• third-party fees or charges imposed by banks, card issuers, processors, or intermediaries;
• separately negotiated enterprise or custom commercial agreements, if any;
• promotional credits, goodwill credits, or support credits unless we expressly say otherwise in writing; or
• third-party services governed by their own refund terms.

Randomness As a Service is a digital subscription service, not a physical-goods product. There are no product returns or exchanges in the retail sense.

Customers receive access to:

• a free trial, where applicable;
• a monthly or yearly subscription term;
• recurring token allocations under the plan rules;
• dashboard access; and
• API access and related account features subject to the Terms of Service.

Because the Service is digital, usage-based, and activated quickly after subscription events, refund eligibility is narrower than it would be for a physical product return.

Except where required by law or where we expressly agree otherwise in writing, subscription fees are non-refundable once charged.

That means, by default:

• no refunds for unused time in a billing period;
• no refunds for partially used subscription periods;
• no refunds because a customer forgot to cancel before renewal;
• no refunds for plan changes that are scheduled for the next renewal;
• no refunds for unused Tokens, expired Tokens, or remaining balances tied to an otherwise valid charge; and
• no refunds for support credits, promotional credits, or administrative goodwill credits.

If you cancel a paid subscription, cancellation stops future renewal charges but does not automatically create a refund for the current paid term unless applicable law requires otherwise or we determine a refund is appropriate under this policy.

This distinction is important.

• Cancellation prevents future renewal charges or ends trial conversion, depending on timing.
• Refund reverses a charge that has already been captured or settled.

Under the current product rules:

• if you cancel a paid subscription, your paid service generally remains active until the end of the current billing period;
• if you switch between monthly and yearly plans, the change takes effect at the next renewal only;
• no proration applies to plan switches; and
• canceling or switching plans does not create a right to a refund for the current paid term.

Under the current launch model, the Service may offer:

• a 7-day free trial; and
• 5,000 trial Tokens.

If you start a free trial, you are responsible for reviewing:

• the trial length;
• the selected paid plan;
• the price that will apply after the trial;
• when the first paid charge will occur; and
• how to cancel before conversion.

If you cancel a valid free trial before it converts, you should not be charged for the first paid term.

If you do not cancel before a disclosed trial ends and the Service charges the payment method you authorized for the selected plan, that charge is generally non-refundable, unless:

• the charge was unauthorized;
• the charge was duplicated or processed in error;
• the conversion disclosures were materially inaccurate or misleading; or
• applicable law gives you a non-waivable right to cancel or receive a refund.

If the automatic paid-plan start fails after the free trial, access may stop immediately and no refund is due for a charge that never successfully processed.

We may grant a full or partial refund, or in exceptional cases apply a separate support credit where legally permitted and commercially appropriate, in circumstances such as:

• we charged you more than the amount we disclosed;
• we charged you twice for the same subscription event;
• a renewal or conversion charge was processed after a valid cancellation that should have stopped billing;
• we determine a charge was unauthorized after reasonable review;
• a technical billing error, processor error, or reconciliation error caused an incorrect charge;
• we are legally required to provide a refund under applicable consumer-protection law; or
• we decide, in our sole discretion, to issue a goodwill refund in an exceptional support situation.

We are not obligated to issue a refund simply because a request is made. Each request may require verification and review against subscription records, cancellation records, payment-processor records, and account activity.

Unless required by law, we generally do not refund charges in situations such as:

• you forgot to cancel before renewal;
• you did not use the Service during the active paid period;
• you used only part of the paid period;
• you changed your mind after a valid charge;
• your expected usage volume was lower than anticipated;
• your team did not fully adopt the Service after purchase;
• you switched plans and no prorated refund applies under the product rules;
• Tokens were allocated but remained unused or later expired under the published rules;
• a valid paid term remained active after cancellation through the end of the billing period;
• access was suspended or terminated because of your breach of the Terms of Service, fraud concerns, abuse, payment dispute, or other policy violation;
• a request failed, produced no token consumption, or otherwise behaved under the documented charging rules without causing an incorrect subscription charge; or
• a refund request relates to promotional, support, or administrative credits rather than a settled payment.

Tokens are a usage entitlement within the Service. Tokens are not cash, do not represent stored monetary value, and are not separately refundable.

If we grant a refund for a subscription charge, we will:

• end API access immediately;
• revoke remaining Tokens associated with the refunded subscription period immediately;
• reverse related entitlement state;
• cancel future renewals tied to the refunded term; and
• keep dashboard access available on a limited basis subject to retention and legal requirements.

If a chargeback occurs, we will revoke all remaining Tokens and may suspend or terminate the affected subscription or Account as described in the Terms of Service.

Unless required by law or expressly approved by us in writing:

• we do not offer prorated refunds for monthly plans;
• we do not offer prorated refunds for yearly plans;
• we do not refund the unused remainder of an already-started billing period after cancellation; and
• we do not treat plan switches as a refund event.

If we choose to issue a partial refund in an exceptional case, the amount and method are determined by us based on the charge at issue, account history, applicable law, and what happened operationally.

If you believe you were charged incorrectly, contact us promptly through the billing dashboard at /dashboard or [email protected] or at [email protected].

Please include, where available:

• the email address associated with your Account;
• the date and amount of the charge;
• the last four digits of the payment method, if available;
• the invoice ID, receipt ID, or processor transaction reference, if available;
• a short explanation of why you believe the charge should be refunded; and
• any supporting screenshots or records, especially for cancellation-timing disputes.

Submitting a refund request does not automatically pause billing, cancel your subscription, or stop future renewal charges. If you also want to stop renewal, you must follow the cancellation method we make available.

When we receive a refund request, we may review:

• account and subscription status;
• trial, renewal, or conversion timing;
• cancellation timing and acknowledgment records;
• payment-processor responses;
• invoice or receipt records;
• entitlement and token-allocation records;
• fraud, abuse, or chargeback signals; and
• any communications already exchanged about the issue.

We may ask for additional information if needed to verify identity, confirm the payment event, or investigate the claim.

If we cannot verify that you are authorized to discuss the Account or payment, we may limit the information we share or deny the request.

If we approve a refund, we generally expect to send the refund back to the original payment method where possible.

Depending on the billing provider, payment processor, bank, card network, and applicable law:

• a refund may take several business days to appear;
• a refund may appear as a reversal, credit, or adjustment;
• partial refunds may be used where appropriate; and
• some payment methods or processor states may require an alternative remediation path, such as manual support handling or an agreed support credit, where legally permitted.

We do not control how quickly banks or card issuers post a completed refund after it is submitted by us or our billing provider.

Before initiating a chargeback with your bank or card issuer, we encourage you to contact us first at [email protected] so we can review the issue.

If you initiate a chargeback or other payment dispute:

• we may suspend refund review while the dispute is handled through the payment network;
• we may provide billing, cancellation, or usage records to the relevant processor or issuer to respond to the dispute;
• we may revoke remaining Tokens or subscription entitlements associated with the disputed charge; and
• if the dispute is resolved against you, the original charge may remain due and account restrictions may continue.

Nothing in this section limits your right to dispute an unauthorized charge with your payment provider under applicable law.

We may deny a refund request, partially approve it, or take protective action on the Account if we reasonably believe the request involves:

• fraud;
• intentional misuse of trial or billing systems;
• repeated refund requests inconsistent with account activity;
• abuse of promotional offers;
• evasion of valid subscription charges; or
• other conduct that violates our Terms of Service or applicable law.

Taxes, currency handling, and country availability remain subject to final payment-integration decisions.

Unless required by law or explicitly stated otherwise:

• taxes and similar governmental charges are not separately refundable once remitted or owed;
• exchange-rate differences, bank fees, and processor fees are outside our control; and
• refunds, if approved, are generally issued in the original transaction currency or through the processor-supported equivalent.

Nothing in this policy limits any right you may have under applicable law, including any non-waivable right to cancel, withdraw, dispute an unauthorized payment, or receive a refund where legally required.

If the law in your jurisdiction requires a broader refund right than this policy provides, we will apply the legally required standard to the extent applicable.

We may update this Refund Policy from time to time to reflect changes in the Service, billing systems, law, or our commercial practices.

If we make a material change, we will update the effective date and, where required, provide additional notice through the website, dashboard, email, or another reasonable method.

For billing support or refund questions, contact:

Offermesh Network
Kyrenia, Mersin 10, Turkey
[email protected]
[email protected]